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Achievements

Throughout its 20 year history Vanco has continued to set the benchmark for success in the telecoms industry. Vanco and its employees are proud of their achievements in service quality, client retention, high profile client acquisition, technical and service innovation, global growth, employee satisfaction and industry recognition.

We have the world’s biggest network
Vanco has solutions available in 230 countries and territories. Vanco’s clients currently operate in 163 countries, utilizing Vanco as the single point of contact for each entire end-to-end solution.

We are leading the industry with new customer service innovation
O-zone – an industry leading online network services portal.
v.spond – real-time quality assurance system for call-handling.

World leading companies have become Vanco clients
British Airways, Siemens, IBM, Lloyds TSB, Ford Motor Company, Specsavers, Europcar, Somerfield.

We launched the first ever global flexible benefits scheme
v:choice was launched for all staff in March 2003, and has won awards for innovation. While staff levels increase significantly, staff retention is extremely high, especially for this industry.

We are consistently recognized by the industry for high quality customer service
Voted Network Service Provider of the Year at the Network Industry Awards for the 3rd consecutive year in June 2005 and Best Customer Care of the Year in 2006. Our service excellence has supported an audited customer retention rate currently at 98.0 per cent.

We offer leading technical innovation including managed MPLS solutions over multiple infrastructures
MPLS Matrix enables the integration of multiple MPLS networks, delivering density of reach and cost savings, whilst retaining the Class of Service required for VoIP and convergence - all through a single SLA.

Recognized by industry analysts as leader in Corporate Network Services
All the major IT analysts recognize that Vanco is leading the challenge to incumbent telcos, including Gartner (Vanco is positioned in the Leader’s Quadrant for pan-European NSPs), Forrester, Ovum, Yankee Group, IDC, Current Analysis and the Burton Group.