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Stats and Facts
Vanco began in 1988 when Founder Allen Timpany bought the company for £1
Since then, Vanco’s revenue has grown at an average of 35% year-on-year
After 20 years, Vanco still retains its first ever client: BCA
In that time, BCA’s bandwidth has been increased by 20,000% while costs have decreased by 20%
Vanco currently serves 220+ clients around the world, across all industry verticals
Vanco typically saves its customers an average of 20% on their network costs per annum
Vanco’s asset-light model allows it to operate in all 230 countries and territories in the world
Vanco currently manages business critical networks in 163 countries using around 700+ underlying infrastructure providers
Vanco’s unique planning tool has detailed information on over 3,000 service providers in the US alone
Vanco currently spots and corrects network faults, calling customers before they call Vanco over 90% of the time
Vanco’s award winning service levels delivered an audited 98% customer retention rate in the last six months
Vanco is managing one of the largest VoIP networks in Europe: Over 3,500 sites with 69,000 handsets for Lloyds TSB
Vanco manages the core of the Siemens network, connecting 417,000 employees at 1,600 sites
Financial Times Digital Business Communications
Bespoke service
Industry Analyst Quotes
It is in customer service that Vanco really differentiates itself. It commits itself to finding 70% of network problems before customers can detect them. Over 70% of the customer initiated calls to their Network Operations Centre (NOC) are successfully resolved by its first-line staff, and customers are invited to rate all calls to the NOC on a scale of 0 (disastrous) to 9 (excellent). Any score of 5 or below is flagged to a manager immediately who is required to call the customer within 15 minutes to identify and correct the shortcoming. Customers at the analyst event confirmed this was the case, and not Vanco PR spin. This is real customer service - pro-active, responsive, and personal.
Mike Cansfield, Ovum, 2005
Vanco is well positioned as a competitor to the carrier-based approach, offering IP VPN customers maximum flexibility and lower access costs. Vanco’s IP VPN service is threatening to UK competitors because although the virtual network operator (VNO) owns no network of its own, its access-agnostic and carrier-agnostic VPNs are price competitive and service-oriented. Vanco offers MPLS services with support for up to four classes of service (CoS) and claims to have solved the technical problem of integrating carriers’ MPLS networks to ensure end-to-end application performance and security.
Sandra O’Boyle, Current Analysis, 2005
It is difficult to find a business model better attuned to the spirit of the times. Vanco is doing well by focusing on a more narrow service portfolio, and they've been good at recognising that the value add is in the service delivery and not in the network itself.
Katya Ruud, Gartner, 2004
Vanco is winning new business at the expense of key global and regional IP VPN players. Price, flexibility, technology and service are key to enterprise users' overall data networking purchasing decisions - areas where Vanco seems to be gaining a competitive lead.
Ovum, 2004
The customer pitch includes some compelling ingredients. Falling network prices are passed on directly to customers. And both sides are incentivised to reduce costs in other ways - such as network redesign. The business model scales well, because there's no network to extend. If you want a network that links lots of sites in more than country, there is probably no single network operator with good coverage. This is Vanco's patch.
Julian Hewitt and Nikki Matkovits, Ovum, 2004
Based on the stated corporate strategy, this is the supplier exhibiting most consistent execution of goals in 2003. Our judgement is that Vanco was most successful in following through from the perspective of its consistent business model, type and number of customer wins, and growing contract value. Vanco focuses on keeping network infrastructure expenditure as low as possible and instead finds better ways to maximise the utility of the infrastructure that’s already there. Vanco isn’t restricted by network reach, or challenged by associated maintenance costs, but can leverage best-of-breed networks to create a global network specifically matched to individual customer requirements.
Yankee Group, Telecommunications Strategy Europe, Extract from Report 2003
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